Legal Information

Cookies & PP

Cookies & Privacy Policy

BACKGROUND

Penny Collinson understands that your privacy is important to you and that you care about how your personal data is used. I respect and value the privacy of everyone who visits this website, www.pennycollinson.com (“My Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with my obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of My Site. If you do not accept and agree with this Privacy Policy, you must stop using My Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of My Site;

“Cookie” means a small text file placed on your computer or device by My Site when you visit certain parts of My Site and/or when you use certain features of My Site. Details of the Cookies used by My Site are set out in Part 14, below; and

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2. Information About Me

Data Protection Officer: Penny Collinson
Email address: hello@pennycollinson.com
Telephone number: 07979 445169
Postal Address: 27 Bare Avenue, Morecambe LA4 6BD

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of My Site. My Site may contain links to other Websites. Please note that I have no control over how your data is collected, stored, or used by other Websites and I advise you to check the privacy policies of any such Websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
The right to access the personal data we hold about you. Part 13 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact me using the details in Part 15 to find out more.
The right to be forgotten, i.e. the right to ask me to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about my use of your personal data or exercising your rights as outlined above, please contact me using the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6. What Data Do I Collect?

Depending upon your use of My Site, I may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies):

Name
Address
Email address
Telephone number
Payment information
Health history
Web browser type and version
Operating system

7. How Do You Use My Personal Data?

Under the GDPR, I must always have a lawful basis for using personal data. This may be because the data is necessary for my performance of a contract with you, because you have consented to my use of your personal data, or because it is in my legitimate business interests to use it. Your personal data will be used for the following purposes:

Supplying my services to you. Your personal details are required in order for me to enter into a contract with you.
Communicating with you. This may include responding to emails or calls from you.

8. How Long Will You Keep My Personal Data?

I will keep your personal data for no longer than is necessary in light of the reason(s) for which it was first collected. I need to keep personal data to communicate with you so I will always hold personal information about you as long as there is a relationship.

9. How and Where Do You Store or Transfer My Personal Data?

The security of your personal data is essential to me, and to protect your data, I take a number of important measures, including the following:

necessary safety routines for avoiding virus attacks or other threats that could be harmful to the IT-environment;
an encryption system and/or other security measures with the purpose of avoiding tapping or revealing signals;
necessary security routines for IT-equipment;
a control system based on user authorisation, which enables identification of user identity (through the usage of passwords or such) and prevents unauthorised use of or access to the processed Personal Data;

10. Do You Share My Personal Data?

11. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All Cookies used by and on Our Sites are used in accordance with current Cookie Law.

Certain features of My Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that My Site may not work properly if you do so.

The following first-party Cookies may be placed on your computer or device:

Our Sites uses analytics services provided by Google Analytics.

Websites analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Sites is used. This, in turn, enables us to improve Our Sites and the products and services offered through it.

The analytics service(s) used by Our Sites use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Sites, it does enable us to continually improve Our Sites, making it a better and more useful experience for you.

The analytics service(s) used by Our Sites use(s) the following Cookies:

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Sites more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request,

Email address: hello@pennycollinson.com
Telephone number: 07979445169

15. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on My Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of My Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Client Privacy Policy

BACKGROUND

I understand that your privacy is important to you and that you care about how your personal data is used. I respect and value the privacy of all of my clients and will only collect and hold personal data regarding your contact details, an emergency contact name and number, and your health history as shared on the Booking Form. It will be securely saved in a password protected online file which only I have access to.

During/after our therapy sessions I will make notes for the purposes of keeping a record of what we have done and reflections/responses you or I have made. These will be kept in a locked box on my property and you will not be identifiable in these notes.

1. Information About Us

Data Protection Officer: Penny Collinson
Email address: hello@pennycollinson.com

Telephone number: 07979 445169
Postal Address: 27 Bare Avenue, Morecambe LA4 6BD

2. What Does This Notice Cover?

This Privacy Information explains how I use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

The personal data that I use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
The right to access the personal data we hold about you. Part 10 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

I may collect some or all of the following personal data depending on whether it was required in the Booking Form.

Name
Address
Email address
Telephone number
Emergency contact details
Age (if shared)
Gender (if shared)
Payment information
Health history as given in Booking Form (if shared)
A written record of the sessions/practice we are engaged in together

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

Providing and managing your account, including invoicing and billing.
Supplying my services to you. Your personal details are required in order for me to enter into a contract with you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email and text

7. How Long Will You Keep My Personal Data?

I will keep your personal data for no longer than is necessary in light of the reason(s) for which it was first collected. I need to keep personal data to communicate with you in our day to day operations to service your requests as a Customer, so I will always hold personal information about you as long as there is a relationship. I also need to hold personal data for our records after a relationship is finished for no longer than 6 years.

8. How and Where Do You Store or Transfer My Personal Data?

We store or transfer data within the UK and Ireland, this data will be fully protected under the GDPR or to equivalent standards by law. We also store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.

We do not use or transfer your data outside of the UK

The security of your personal data is essential to me, and to protect your data, I take a number of important measures, including the following:

necessary safety routines for avoiding virus attacks or other threats that could be harmful to the IT-environment;
an encryption system and/or other security measures with the purpose of avoiding tapping or revealing signals;
necessary security routines for IT-equipment;
a control system based on user authorisation, which enables identification of user identity (through the usage of passwords or such) and prevents unauthorised use of or access to the processed Personal Data;

9. Do You Share My Personal Data?

10. How Can I Access My Personal Data?

If you want to know what personal data I have about you, you can ask for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

I will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How Do I Contact You?

To contact me about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Penny Collinson Data Protection Officer):

Email address: hello@pennycollinson.com
Telephone number: 07979 445169
Postal Address: 27 Bare Avenue, Morecambe LA46BD

12. Changes to this Privacy Notice

I may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if I change my business in a way that affects personal data protection.

Any changes will be made available here www.pennycollinson.com